Communication at work
The SCARF Model: Preparing for Difficult Conversations
Learn how to use the SCARF model as a 60-second checklist to prepare feedback, address poor performance and manage difficult conversations
Client Management
How to Push Back on a Client Without Damaging the Relationship
When a client's request isn't realistic, you don't have to choose between agreeing and sounding confrontational. Here's a practical structure for responding clearly, respectfully and decisively.